Refund policy

Return & Refund Policy – Tadawie

Tadawie is an online store. We protect your consumer rights in line with Kuwait Consumer Protection Law No. 39 of 2014 and its Executive Regulations.

Return and exchange period

You may request a return or exchange within 14 days of receiving your order, including items bought on sale or promotion.

Conditions

  • The product is unused and unopened, with its original seal and packaging.
  • It is in the same condition as when you received it, with all accessories.
  • Your order number or invoice is provided.

Not returnable for change of mind

Skincare, hair care, cosmetics, vitamins and supplements that have been opened, used or unsealed cannot be returned for change of mind, for hygiene reasons and because of the nature of the product. This does not apply to faulty, damaged, expired or incorrect items.

Faulty, damaged, expired or incorrect items

If you receive a faulty item, an item damaged in delivery, an expired item, or an item different from your order or its description, you are entitled to a full refund, including the delivery fee, or a replacement, even if it has been opened. Please contact us as soon as possible with a photo and your order number.

Orders not delivered

If your order does not arrive, we refund the full amount paid, including the delivery fee.

How to return an item

  1. Contact us on WhatsApp +965 6996 9905 or email info@imcomed.com.
  2. Share your order number, the reason, and a photo if the item is faulty or damaged.
  3. We review and confirm your request, then arrange collection from your delivery address through our delivery partner and let you know the pickup time.

Return cost

Returns and exchanges under this policy are free of charge. We cover the cost of collecting the item from your address.

Refunds

  • If you return your whole order, we refund the full amount paid, including the original delivery fee.
  • If you return part of your order, we refund the value of the returned items as shown on your invoice.
  • Refunds are made to your original payment method (KNET or card), or another method agreed with you.
  • Refunds are issued within 7 business days of us receiving and inspecting the item. Your bank may take extra time to show the amount.
  • We will not require you to accept store credit or a voucher instead of a refund.

Your rights

This policy does not limit any of your statutory rights. You may contact the Ministry of Commerce and Industry with any complaint.